FAQs

What currency are the prices do I see in the site?
All prices are in USD.

Shipping Fees

Orders placed on weekdays will be processed and shipped within 24 hours upon submitting your order. Orders placed on weekends and holidays will be shipped within the next business day. A shipment confirmation email will be sent to you once the order has been shipped.

Shipping Option Shipping Time Shipping Cost

USPS First-Class Mail

3-5 business days

$5

USPS Priority Mail

1-2 business days

$10

International Shipping

Within 14 business days

$25

*All estimated shipping times are exclusive of clearance and customs delays

* We do not ship to APO/FPO addresses

Tracking an Order

You will receive an email with a tracking number to locate your package. Please ensure your shipping address and contact information are correct prior to placing the order. We are unable to reroute shipments that have been shipped and are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.

If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:

  • Check your mailbox or ask your front office if applicable
    • A pickup notice might be left by the courier if you are not available upon delivery
      • Check with anyone living at the same address
        • Go to the tracking page and request a proof of delivery 

        Packages sent via standard shipping do not require a signature. We are not responsible for lost or stolen packages in transit. If you suspect your package has been lost or stolen in transit, please file a claim with the courier. In the case that your package is delivered to the wrong address, please contact the courier to open an investigation and redeliver the package to the correct address.

        If you have any further questions on the above, our customer service team would be happy to assist. Please send us an email at info@vidajewelers.com and we will reply to your inquiry promptly. Thank you for your patience!

        I am not in love with my order, can it be returned? What if there is an issue?
        We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
        Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

        START RETURN

        Can I cancel my order?
        You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

        I have entered an incorrect address what do I do now?
        If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@vidajewelers.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

        I have a question that wasn't answered, can you please help?

        Absolutely! We are here to help! Please send us an email to info@vidajewelers.com and we will be happy to assist you in any way we can.
        We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.