Shipping policy

Shipping Fees

Orders placed on weekdays will be processed and shipped within 24 hours upon submitting your order. Orders placed on weekends and holidays will be shipped within the next business day. A shipment confirmation email will be sent to you once the order has been shipped.

Shipping Option Shipping Time Shipping Cost

USPS First-Class Mail

3-5 business days

$5.95

USPS Priority Mail

1-2 business days

$10

International Shipping

Within 14 business days

$25

*All estimated shipping times are exclusive of clearance and customs delays

* We do not ship to APO/FPO addresses

Tracking an Order

You will receive an email with a tracking number to locate your package. Please ensure your shipping address and contact information are correct prior to placing the order. We are unable to reroute shipments that have been shipped and are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.

If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:

  • Check your mailbox or ask your front office if applicable
    • A pickup notice might be left by the courier if you are not available upon delivery
      • Check with anyone living at the same address
        • Go to the tracking page and request a proof of delivery 

        Packages sent via standard shipping do not require a signature. We are not responsible for lost or stolen packages in transit. If you suspect your package has been lost or stolen in transit, please file a claim with the courier. In the case that your package is delivered to the wrong address, please contact the courier to open an investigation and redeliver the package to the correct address.

        If you have any further questions on the above, our customer service team would be happy to assist. Please send us an email at info@vidajewelers.com and we will reply to your inquiry promptly. Thank you for your patience!